Manage Customer Conversations In One Shared Inbox

Manage WhatsApp, Instagram, Facebook Messenger, Telegram, and WebChat in one shared inbox. Combine AI Agents, CRM, automation, and team collaboration to deliver faster support and turn conversations into sales.

Manage Conversations, CRM & Sales In One Place

Bring all your customer conversations, team collaboration, and CRM tools into one powerful workspace. Manage chats, track leads through sales pipelines, automate follow-ups, and deliver personalized support with AI Agents—all without switching platforms.

All Your Conversations In One Workspace

Manage WhatsApp, Instagram, Facebook Messenger, Telegram, and WebChat conversations from one centralized inbox. Keep your sales and support teams connected, maintain customer context, and respond faster without switching between platforms.

Collaborate Seamlessly With Your Team

Assign conversations to team members, add private notes, and collaborate without losing customer context. Keep your team informed, simplify handoffs, and deliver personalized support without making customers repeat themselves.

Take Control Of Every Customer Conversation

Give your team full control over active chats. See who’s handling each conversation, join with personalized signatures, and share private notes to coordinate responses and simplify customer handoffs.

Join Conversations

Take Control Of Customer Chats

Internal Notes

Keep Your Team Informed

Manage Customer Data Without Leaving The Chat

Organize customer information directly from your shared inbox. Assign conversations, manage tags and lists, update custom fields, and launch automated message sequences—all without switching tools or interrupting your workflow.

Combine AI Agents With Human Support

Let AI Agents handle customer conversations automatically while your team steps in whenever needed. Seamlessly transfer chats to human agents, preserve conversation history, and pause or resume AI and chatbot automation without losing customer context.

AI-Powered Conversations

Let AI Agents answer questions, provide instant support, and handle customer conversations automatically.

Seamless Human Takeover

Let team members join conversations, access customer history, and provide personal assistance whenever needed.

Pause & Resume AI

Pause AI Agents or chatbots independently during human interactions, then resume automation whenever needed.

Understand Your Customers With AI-Powered Insights

Get instant AI-powered insights into every conversation with Inbox IQ. Analyze customer sentiment, lead scores, churn risk, and conversation summaries while identifying sales opportunities and recommended next steps to deliver smarter, more personalized support.

Manage Sales Pipelines Without Leaving The Inbox

Track deals, manage pipeline stages, assign team members, and update customer information directly from your shared inbox. Use AI to capture deal details automatically, monitor sales opportunities, and move leads through your pipeline without switching tools.

Never Miss An Important Follow-Up

Schedule follow-up reminders directly from your shared inbox. Set custom dates, times, and notes to keep track of every customer interaction. Manage upcoming and completed follow-ups in one place, ensuring your team never misses an opportunity.

Turn Customer Conversations Into Sales

Connect customer support, sales, and automation in one shared inbox. Qualify leads, update your CRM, schedule follow-ups, and move customers closer to a purchase without switching tools.

Qualify Leads

Update Your CRM

Schedule Follow-Ups

Close More Deals

More Tools To Manage Every Conversation

Access powerful tools directly from your shared inbox. Manage orders, schedule meetings, get AI assistance, share files, organize conversations, and stay connected from any device.

Shopify & WooCommerce

View customer orders and track their status directly from your shared inbox.

Google Meet

Create and share meeting links with customers without leaving your inbox.

AI Smart Replies

Generate AI-powered replies, translate messages, and improve responses instantly.

File Attachments

Share documents, images, and other files directly within customer conversations.

Conversation Filters

Filter conversations by assigned, unread, important, or resolved status.

Installable Inbox App

Install your inbox on any device and receive web push notifications (PWA).

Reply Faster With Saved Responses

Save time with ready-to-use replies for common customer questions, pricing, and support. Instantly insert saved responses using shortcuts, translate messages, or improve drafts with AI—all directly from your shared inbox.

Trigger Automations Directly From Your Inbox

Launch chatbot workflows, send templates, or trigger WhatsApp Flows from customer conversations. Send them instantly or schedule them for later to automate interactions and streamline follow-ups without leaving your shared inbox.

Get Started In 3 Simple Steps

Connect your channels, bring your team together, and manage customer conversations, sales, and support from one shared inbox.

Connect Your Channels

Connect WhatsApp, Instagram, Facebook Messenger, Telegram, and WebChat in one place.

Collaborate With Your Team

Invite team members, assign conversations, organize leads, and automate follow-ups.

Manage Sales & Support

Use AI insights, CRM tools, and automations to provide faster support and close more deals.

Frequently Asked Questions

What is BotCommerce Shared Inbox?

BotCommerce Shared Inbox is an omnichannel workspace that brings WhatsApp, Instagram, Facebook Messenger, Telegram, and WebChat conversations into one place. Manage customer support, sales, AI Agents, CRM, team collaboration, and automated follow-ups without switching between platforms.

Which messaging channels does Shared Inbox support?

BotCommerce supports WhatsApp, Instagram, Facebook Messenger, Telegram, and WebChat. Your team can manage conversations across these channels from one centralized inbox, keeping customer interactions organized and accessible.

Can multiple team members manage conversations together?

Yes. Assign conversations to team members, join active chats, and collaborate using private internal notes. Your team can share customer context, coordinate responses, and transfer conversations without making customers repeat themselves.

Can AI Agents and human agents work together?

Yes. AI Agents can automatically handle customer questions and routine conversations while human agents step in whenever needed. Your team can independently pause or resume chatbot and AI responses, ensuring smooth handoffs without losing conversation history.

Does Shared Inbox include CRM features?

Yes. BotCommerce includes conversational CRM tools that let you manage sales pipelines, track deals, update customer information, assign team members, and organize contacts using tags, lists, and custom fields—all directly from your shared inbox.

What is Inbox IQ and how does it work?

Inbox IQ is an AI-powered conversation analysis tool that helps your team understand customers before responding. It analyzes recent messages to provide conversation summaries, lead scores, churn risk, customer sentiment, and recommended next actions to support smarter sales and customer service decisions.

Can AI automatically update CRM information?

Yes. BotCommerce can use AI to analyze customer conversations and automatically populate deal information in your CRM. This helps reduce manual data entry, keep sales records updated, and organize opportunities more efficiently. AI-powered CRM autofill can be enabled or disabled in the inbox settings.

Can I manage Shopify and WooCommerce orders from Shared Inbox?

Yes. Connect your Shopify or WooCommerce store to view customer orders and their status directly within conversations. Your team can quickly access order details and provide faster assistance without switching to your store's administration panel.

Can I schedule customer follow-ups?

Yes. Create follow-up reminders with custom dates, times, reasons, and internal notes directly from conversations. Your team can track upcoming reminders, mark them as completed, or snooze them to ensure important customer interactions are not overlooked.

Can I send automated messages and chatbot flows from Shared Inbox?

Yes. Launch chatbot workflows, send message templates, or trigger interactive WhatsApp Flows directly from customer conversations. You can send them immediately or schedule them for later, subject to the messaging channel's supported capabilities and policies.

Can my team use saved replies and AI assistance?

Yes. Save frequently used responses and insert them using shortcuts to answer common customer questions faster. Your team can also use AI to translate messages, improve drafts, and prepare personalized replies before sending.

Can I access Shared Inbox from my phone or computer?

Yes. BotCommerce Shared Inbox can be installed as a Progressive Web App (PWA) on compatible smartphones and computers. Access customer conversations, collaborate with your team, and receive supported web push notifications without installing a separate native application.

Platform

Instagram

Facebook

WebChat

Solutions

Earn Money

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