Build AI Chatbots Visually — No Code Required
Create complete customer journeys across WhatsApp, Instagram, Facebook Messenger, Telegram, and WebChat. Build automated workflows with messages, conditions, customer data, APIs, and actions using an intuitive drag-and-drop builder.
Build Powerful Chatbot Workflows Visually
Design powerful chatbot workflows with an intuitive drag-and-drop builder. Connect messages, buttons, conditions, AI Agents, and automated follow-ups to create personalized experiences that engage customers, capture leads, and drive more sales.
Build Automations With Drag-And-Drop
Build automated conversations by dragging and connecting blocks on a visual canvas. Create personalized workflows across WhatsApp, Instagram, Facebook Messenger, Telegram, and WebChat—without writing code.
- Choose Your Blocks: Select messages, images, buttons, conditions, APIs, and other actions from the library.
- Connect Your Workflows: Link blocks visually to define conversation paths, responses, and automated actions.
- Customize Each Block: Add dynamic variables, delays, conditions, and actions to personalize every interaction.
Personalize Conversations With Smart Conditions
Automatically guide customers through personalized conversations based on their responses, tags, groups, or custom fields. Create different paths to qualify leads, segment audiences, and deliver the right message at the right time.
Collect Customer Data Automatically
Capture customer information using questions, text responses, and multiple-choice options. Automatically save answers to custom fields to personalize follow-ups, segment leads, and guide customers through automated workflows.
- Ask Questions: Collect customer information through interactive questions and personalized prompts.
- Save Responses: Automatically store customer answers in custom fields for future use.
- Automate Next Steps: Use customer data to trigger actions, personalize messages, and guide conversations.
Automate Follow-Ups With Message Sequences
Keep customers engaged with automated message sequences that follow up at the right time. Schedule messages minutes, hours, or days apart, personalize each step, and use conditions to deliver relevant messages without manual effort.
- Trigger Sequences: Start automated follow-ups from buttons or conditions.
- Schedule Messages: Set custom delays between messages in minutes, hours, or days.
- Customize Each Step: Send messages, use templates, or skip steps based on conditions.
Segment Customers & Automate Actions
Organize customers using tags, lists, and custom fields while automatically triggering actions based on their interactions. Assign conversations, launch follow-ups, and connect external tools to streamline your workflows.
Manage Tags
Add or remove tags to segment leads, customers, and audiences automatically.
Save Custom Fields
Store customer information, preferences, and responses for personalized interactions.
Manage Lists
Organize subscribers into lists for targeted campaigns and automated follow-ups.
Assign Conversations
Automatically route conversations to the right team members or groups.
Trigger Webhooks & APIs
Send data to external systems and trigger actions through webhooks and HTTP APIs.
Update Google Sheets
Automatically send customer information and responses to Google Sheets.
Frequently Asked Questions
BotCommerce Visual Flow Builder is a no-code tool that lets you create AI chatbots and automated conversations using an intuitive drag-and-drop interface. Connect messages, conditions, customer data, follow-ups, and actions to build personalized customer journeys across multiple messaging channels.
No coding skills are required. Simply drag and connect blocks to create automated conversations, customize messages, add conditions, and configure actions. You can build powerful chatbot workflows without writing a single line of code.
BotCommerce supports WhatsApp, Instagram, Facebook Messenger, Telegram, and WebChat. You can create automated conversations for each channel while taking advantage of its supported features, including interactive buttons, media messages, templates, and more.
Yes. Use interactive questions, text responses, and multiple-choice options to collect customer information automatically. Save responses to custom fields and use that data to personalize conversations, segment audiences, and trigger automated actions.
Yes. Create automated message sequences with customizable delays ranging from minutes to days. Schedule follow-ups, personalize messages, and use conditions to determine when messages should be sent. Delivery depends on each messaging channel's policies and requirements.
Yes. Use conditional logic to automatically guide customers through different conversation paths based on their responses, tags, groups, or custom fields. This helps you qualify leads, segment customers, and deliver personalized experiences.
Yes. You can transfer conversations from automated chatbots to human agents whenever personal assistance is needed. Assign conversations to team members or groups and continue managing customer interactions through the shared inbox.
Visual Flow Builder creates complete chatbot automations, including messages, conditions, follow-ups, and automated actions across multiple channels. WhatsApp Flow Builder focuses on creating interactive WhatsApp forms and structured experiences that customers can complete directly within WhatsApp.
Yes. Combine structured chatbot workflows with AI Agents to create more intelligent customer experiences. Use Visual Flow Builder to control conversation paths, automate actions, and collect data, while AI Agents handle open-ended questions, provide personalized responses, and assist customers with sales or support.
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